Terms for PixelPyre Technologies

These Terms of Service govern the supply of services by PixelPyre Technologies PBC ("PixelPyre", "we", "us", or "our") to clients who request quotations, retainers, project work, creative production, web development, animation, software support, branding, or related digital services.

These terms are intended to be read together with any accepted quotation, statement of work, proposal, invoice, purchase order, or written project scope issued by us. If there is a conflict, the project-specific document will prevail to the extent of that conflict.

These terms are written to support fair dealing, transparency, and consumer rights in Zimbabwe. They are a practical business baseline and not a substitute for tailored legal advice.

All quotations are invitations to contract and are subject to confirmation of scope, availability, timelines, third-party costs, and any assumptions stated in the quotation.

Unless a different period is stated in the quotation, quotations are valid for 30 calendar days from the issue date.

A project is treated as accepted once the client confirms acceptance in writing, pays any agreed deposit, issues a purchase order, or otherwise instructs us to proceed.

Our services may include web design and development, animation, social media and brand management, consulting, maintenance, digital assets, and related support services.

Deliverables, milestones, revision limits, launch responsibilities, hosting, domain management, third-party subscriptions, and post-delivery support will be defined in the applicable quotation or scope document.

Any work requested outside the agreed scope may require a revised quotation, timeline adjustment, or additional fees before work continues.

The client must provide accurate briefing information, lawful content, required approvals, brand assets, credentials, and feedback within reasonable timeframes.

The client warrants that any text, images, trademarks, music, video, software, data, or other materials supplied to us may lawfully be used for the project and do not infringe third-party rights.

Project delays caused by missing information, delayed approvals, changes in scope, or failure to provide access may result in revised delivery dates.

Pricing will be set out in the applicable quotation or invoice. Unless otherwise stated, prices are quoted in the currency shown on the quotation and exclude third-party platform charges, advertising spend, domain renewals, hosting fees, taxes, duties, and government charges that may apply.

We may require an upfront deposit before starting work. Unless otherwise agreed in writing, milestone payments and final balances fall due on the dates stated in the quotation or invoice.

For ongoing services such as brand management, retainers, maintenance, and campaign support, fees may be billed monthly or according to the agreed schedule.

If a client cancels a project after work has begun, the client remains responsible for payment for all work completed, time reserved, third-party costs incurred, and non-recoverable expenses up to the cancellation date.

Deposits are generally used to reserve time and start delivery. Refund requests will be assessed fairly based on the work completed, costs already incurred, and any rights the client may have under applicable Zimbabwean law.

If a project is paused for an extended period due to client inactivity, we may reschedule remaining work, revise delivery dates, or close the project and re-quote any unfinished work.

Where a quotation includes revisions, those revisions apply only to the deliverable and round limits stated in the quotation or scope.

Requests that materially alter an approved concept, storyboard, layout, architecture, or strategy may be treated as additional work.

A deliverable will be regarded as approved once the client confirms approval in writing or uses the deliverable in production, publication, launch, broadcast, or distribution.

Unless otherwise agreed in writing, PixelPyre retains ownership of our pre-existing tools, workflows, code libraries, templates, know-how, methods, concepts, and internal production assets.

Subject to full payment of all amounts due, the client will receive the rights expressly stated in the quotation or final handover. Where ownership transfer is intended, it should be stated in writing. Otherwise, the client receives a licence to use the deliverables for the agreed business purpose.

We may display completed work in our portfolio, proposals, social channels, and case studies unless the parties agree in writing to confidentiality or non-disclosure restrictions.

Where a project uses third-party services such as hosting providers, registrars, payment platforms, analytics tools, social media platforms, AI tools, plugins, or stock libraries, the client may also be bound by those providers' terms and fees.

Unless expressly included, we are not responsible for outages, suspension, policy changes, price increases, or service failures caused by third-party providers.

Clients are responsible for keeping their own platform billing accounts, business verification, and regulatory approvals in good standing unless we have expressly agreed to manage them on their behalf.

We process personal information only to the extent reasonably necessary to respond to enquiries, prepare quotations, deliver services, administer projects, communicate with clients, and comply with legal obligations.

Where we collect or process personal information, we aim to do so in a lawful, fair, and transparent manner consistent with Zimbabwe's Cyber and Data Protection Act and any applicable regulations.

Clients must not ask us to process personal data unlawfully or provide data to us without a valid basis to do so. If a project involves customer databases, lead forms, employee data, health data, children's data, or other sensitive data, the client must disclose that before work begins so appropriate controls can be considered.

We will perform our services with reasonable care, skill, and professional diligence appropriate to the nature of the engagement.

Because digital services depend on changing technologies, third-party platforms, browsers, networks, and user behaviour, we cannot guarantee uninterrupted operation, ranking positions, platform approvals, specific sales outcomes, or results outside our reasonable control.

Where defects directly arise from our work and are reported within a reasonable period after delivery, we will use reasonable efforts to investigate and, where appropriate, correct them in line with the agreed scope.

Nothing in these terms is intended to remove rights that a client may have under the Consumer Protection Act or other mandatory Zimbabwean law.

If any provision of these terms is found to be unfair, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We encourage clients to raise concerns promptly so that issues can be resolved practically and in good faith before they escalate.

To the maximum extent permitted by law, PixelPyre will not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profits, expected savings, goodwill, business opportunity, or data, unless liability cannot lawfully be excluded.

Subject to any rights that cannot be excluded by law, our total aggregate liability arising from a project or service relationship will generally be limited to the amount actually paid to us for the relevant service giving rise to the claim.

This limitation does not exclude liability for fraud, wilful misconduct, or any liability that Zimbabwean law does not permit to be excluded or limited.

Each party must keep confidential any non-public business, technical, commercial, or client information received from the other party and may use it only for the purposes of the project, unless disclosure is required by law or agreed in writing.

This obligation does not apply to information that is already public, already lawfully known, independently developed, or lawfully received from a third party without a duty of confidence.

These terms are governed by the laws of Zimbabwe.

Before formal proceedings are started, the parties should first try to resolve any dispute through direct good-faith discussions. If necessary, either party may pursue any remedy available through the appropriate Zimbabwean court, tribunal, commission, or lawful dispute-resolution process.

For questions about these terms, quotations, or services, contact PixelPyre Technologies PBC at info@pixelpyre-tech.co.zw or +263 778 360 648.